Privacy Policy for Systera Solutions

Effective Date: 21 May 2025

At Systera Solutions, we are committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. What Information We Collect

When you submit a message through our Contact Us form, we may collect the following personal data:

  • Your name
  • Your email address
  • Your message or inquiry
  • Optional information you choose to provide (e.g., job title, company)

We do not intentionally collect sensitive personal data or data from individuals under the age of 16.

2. How We Use Your Information

We use your information solely to:

  • Respond to your inquiry
  • Provide you with information about our services
  • Maintain internal records related to communications

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Legal Basis for Processing

We rely on the following legal grounds to process your data:

  • Consent – You have provided clear consent by submitting the form
  • Legitimate Interest – Responding to your inquiry and maintaining client communications

4. Data Storage and Retention

Your data may be retained in our secure email system for a reasonable period necessary to handle your request.

We do not store your form submission data in our website database unless necessary for technical or legal reasons.

5. Your Rights Under GDPR

If you are an EU or UK resident, you have the right to:

  • Request access to the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw your consent at any time
  • File a complaint with your local data protection authority

To exercise any of these rights, please contact us at: privacy@systerasolutions.com

6. Cookies and Analytics

Our website may use cookies or third-party analytics tools (e.g., Google Analytics) to track general usage patterns. These tools may use anonymized data to understand user behavior. You can manage cookie settings in your browser at any time.

7. Contact Information

If you have questions about this privacy policy or how your data is used, please contact:

Systera Solutions
Email: privacy@systerasolutions.com
Website: www.systerasolutions.com